In this role, you will provide frontline IT support to end users in a regulated Barcelona environment, handling hardware, software, and mobile devices. You will be the onsite primary point of contact, resolving incidents and service requests through ServiceNow. You will document solutions, assist with onboarding, and contribute to knowledge base improvements. You will work closely with cross-functional teams to ensure reliable IT services and user satisfaction. This position offers a hands-on opportunity to impact everyday IT productivity while operating in an international, client-facing setting.
Compensaciones / Ventajas
- Broad range of tasks and responsibilities
- Friendly and international working environment
- Professional development opportunities
- Referral program (Fishing for Friends)
- Company-sponsored events
Responsabilidades
- Provide first and second level IT support for hardware, software, peripherals, and mobile devices
- Serve as the onsite point of contact for end-user IT issues
- Troubleshoot incidents and service requests via ServiceNow
- Deliver prompt desk-side and remote user support
- Document activities and resolutions in the ticketing system
- Support IT onboarding for new employees (equipment setup, user guidance)
- Maintain and contribute to knowledge base documentation
- Support continuous service improvement initiatives
Requisitos principales
- Fluent English (written and spoken)
- Minimum 2+ years of IT or onsite support experience
- Strong troubleshooting skills in Windows environment and standard IT tools
- Experience with ticketing systems (e.g., ServiceNow)
- Excellent communication and customer-oriented mindset
- Ability to work independently in an onsite client environment
- Well-organized, reliable, and detail-oriented
- Experience in regulated environments (GxP) is a plus
- Ability to provide a clean criminal record extract (not older than 3 months)
- customer-oriented mindset
- excellent communication
- independence in on-site work
- Windows troubleshooting
- ServiceNow
- hardware and peripherals support
📌 Onsite Support Engineer (Barcelona, 1st/2nd Level Support, English) - D-ploy
🏢 D-Ploy
📍 Barcelona
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