Overview

As a strategic operations leader, you will shape the global, AI-enabled Customer Success function and drive value across markets. You will replace fragmented local practices with scalable, global ways of working while staying responsive to local realities. You’ll own data-driven initiatives, design AI-first use cases, and coordinate cross-functional programs with high visibility. This role offers real ownership, impact at scale, and the chance to build a data/AI-first CS organization from the ground up.

Compensaciones / Incentivos

- Healthcare insurance
- Wellness programs
- Generous time off
- Local perks (varies by location)
- Career growth opportunities
- Remote work and flexible hours

Responsabilidades

- Design and help launch the global Customer Success function focused on insights, productivity, and best practices
- Define, test, and roll out AI-first CS use cases with prioritization and measurable adoption
- Lead data analytics and modelling with focus on Retention and Growth
- Manage data queries and data management topics using tools like Superset, Tableau; SQL; contribute to dashboards
- Apply machine learning techniques (prediction models, clustering, decision trees) and build financial/business models
- Support strategic projects across markets, scale experiments globally, and align with in-market stakeholders
- Act as TPM for initiatives,



coordinating timelines, risks, and follow-ups
- Package insights for stakeholders and lead working sessions with teams
- Collaborate with data engineering and product/operations to improve live processes
- Communicate progress and directions to cross-functional stakeholders

Requisitos principales

- 3–5 years in strategy, operations, analytics, or project management
- Quantitative educational background (Data Science/Statistics/Math/CS/Finance) ideally
- Experience handling large data sets; editing/creating dashboards (Superset/Tableau)
- SQL and DBT experience; prior BI work with databases
- Desirable: Python modelling and data science knowledge (clustering, regression, decision trees, xgboost)
- Experience designing and implementing advanced analytics (data prep, feature engineering, model validation)
- Background in business analysis and forecasting; budgeting experience is a plus
- Interest in applying AI to Customer Success operations
- Proven collaboration with multicultural teams and strong communication
- Fluent in English; other languages (Spanish/Portuguese/Polish) are a plus
- Remote-first role; ideally based in Spain; eligibility to work in location

- ambition and ownership
- cross-functional collaboration
- clear communication
- Superset
- Tableau
- SQL

📌 Global Strategy Analyst - Customer Success (Remote Friendly) (Barcelona)
🏢 Docplanner
📍 Barcelona