Overview

Join Preply as Fraud Prevention Manager to lead the Fraud Operations team within Customer Care, safeguarding the marketplace's financial integrity at integral scale. You will shape strategy, governance, and day-to-day operations, coordinating with Product, Payments, and Finance to embed fraud risk into decision-making. You’ll translate frontline observations into actionable requirements that drive the detection roadmap and improve KPIs like chargeback rate and false positives. You’ll develop talent, foster a culture of rigor and accountability, and present insights to senior leadership. This role offers the chance to impact millions of learners and tutors by strengthening trust and shaping how

Compensaciones / Beneficios

- monthly allowance for lessons on Preply.com
- Learning & Development budget
- time off for self-development
- equity
- health insurance
- relocation package

Responsabilidades

- Lead and develop a team of Fraud Specialists, establishing performance expectations and a high-judgement culture
- Own the Fraud Operations roadmap and align priorities with wider business goals
- Design and formalise investigation standards, workflows, escalation protocols, and documentation frameworks
- Define and improve Fraud Ops KPIs (chargeback rate, dispute SLAs,



false positives, exposure)
- Establish governance with Finance and leadership for risk reviews and threshold calibration
- Translate day-to-day fraud observations into actionable requirements for Product and Data to shape detection roadmap
- Collaborate with Product, Payments, and Finance as the primary fraud authority
- Oversee workforce planning to ensure operational resilience
- Present fraud performance and strategic recommendations to senior leadership
- Drive continuous process improvement through root-cause analysis and tooling evolution

Requisitos principales

- 6-8+ years in fraud operations, payments risk, or financial crime with people management experience
- Proven track record leading fraud or risk operations in marketplace/fintech/e-commerce
- Deep expertise in fraud investigation, chargeback management, and detection workflows
- Experience owning operational KPIs and translating data into decisions

- Strong leadership and people management
- Strategic thinking and cross-functional collaboration
- Data-driven decision making and effective communication
- Fraud investigation methodology
- Chargeback management
- Fraud detection workflows

📌 Fraud Prevention Manager - barcelona
🏢 Preply
📍 Barcelona