Overview

In this role you drive the end-to-end execution of Agentic plays within Qlik’s customer portfolio. You turn approved play designs into structured, governed actions, coordinating assets and supporting automation to deliver measured outcomes. You act as the operational center of gravity, turning strategy into experiments, results, and improved plays. You join a mission to move from reactive touchpoints to a signal-driven, agentic customer experience, ensuring rigorous execution and continuous learning.

Compensaciones / Beneficios

- career progression and mentoring programs
- culture of innovation, collaboration, and openness
- versátil, diverse, and international work environment
- Corporate Responsibility employee programs
- change the world day
- personal development days

Responsabilidades

- Own the end-to-end operational lifecycle of agentic plays from setup to post-play retrospective
- Ensure play execution quality and that targets and audience reach defined success criteria
- Design A/B test structures with hypotheses, controls, sample sizes, and success criteria
- Translate play logic into a structured execution plan with milestones, dependencies, and rollback conditions
- Coordinate assets required for a play (email copy, in-product content, timing, suppression lists, audience segments)
- Support technical implementation of automated experiences with CSO OPS & AI and automation tools (N8N, Pendo, Amazon SES, Salesforce)
- Act as operational contact during execution: monitor issues, manage exceptions,



escalate blockers
- Partner with Analytics & Insights to define reporting requirements and dashboards
- Own reporting output for active/completed plays for leadership and stakeholders
- Lead post-play retrospectives and translate learnings into next iterations
- Collaborate with Cohort Manager to improve execution quality and outcomes
- Maintain a knowledge base of play outcomes for institutional learning
- Manage governance: approvals, documentation, change control
- Identify process inefficiencies and propose improvements to reduce friction
- Coordinate with Learning & Education to ensure enablement assets and feed performance data into content strategy

Requisitos principales

- 7+ years in programme management, Agentic operations, or customer success execution
- Experience running structured experiments or A/B tests in digital engagement or marketing automation
- Ability to coordinate cross-functional delivery with autonomy and clear communication
- Strong operational discipline managing multiple concurrent workstreams
- Analytical literacy: ability to read dashboards and interpret data
- Comfort translating between technical and non-technical stakeholders
- Familiarity with Salesforce, Pendo, Amazon SES, Marketo, N8N or similar automation tools, and Qlik Cloud for reporting
- Bias for documentation and process

- 跨职能协作与沟通能力
- 高度自律与细节关注
- 分析型思维与数据解释能力
- Salesforce
- Pendo
- Amazon SES

📌 Program Manager, Digital Experience - barcelona
🏢 Qliktech
📍 Barcelona