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Position:

Abbott Ambassador - Madrid + (Ávila o Segovia)

1.Primary Objective of Position

The Abbott Ambassador is responsible for driving client loyalty, growing existing business while improving profitability

2.Major Accountabilities a) ACCOUNT MANAGEMENT

Develop a Strategic Growth Plan at the territory level and leverage the plan on a daily basis

Maintain accurate and up-to-date client data in MyDASH

Execute Account Plan tactics to grow existing business by closing menu gaps (adding on assays), selling DHS solutions and upgrading and renewing service contracts

Weekly work with client on business process, amplification of their health system via CRDx globalized and established frameworks

Conduct Client Business Reviews every 90 days (Operational reviews) to ensure our clients and Abbott are honoring their commitments and execute on identified client needs

Act as Abbott point of contact for clients to handle any issues or support requests (ordering and shipping inquiries & product issues)

Support renewal of existing business,



with the Enterprise team, early in the process blocking competition from entering the account

Work with client to ensure entire Abbott solution is being utilized as expected.

b) GROW THE ACCOUNT

Assess utilization and inefficiencies on instruments and work with client to maximize testing capabilities

Analyze test menu and ordering patterns to assess gaps and provide solutions

Add solutions, including assays, software, and service offerings to help client achieve strategic priorities or improve efficiencies

Deliver insights for operational improvement that will directly impact client KPI’s through assays, DHS, Hematology, and/or other solutions

Drive Alinity, Hematology and Digital Health Solutions solutions at every account

Continue to manage post-sales client support activities, such as

Confidently operate all Alinity Instruments

Install and configure assays on the Alinity instrument

Perform assay integration, calibration, precision, linearity and method comparisons for the Alinity

Articulate performance of the assay, interpret data, draw insights

Perform initial assay troubleshooting.

c) CLIENT LOYALTY

Exhibit and articulate our value proposition and solutions

Consult with client to improve operations and KPI’s

Deliver insights to clients, as well as Enterprise team

Develop relationships with all internal stakeholders





Lab Director / Manager

Department Supervisors (IA/CC/Hematology/Specimen Processing)

Procurement

IT Manager

Medical Director

Maintain a high NPS score (OneNPS and tNPS) at each account

Address NPS “hot sheets”

Leverage marketing collateral to demonstrate Core Diagnostics value

Client presentations

Workshops (Educational and Abbott internal)

Client Business Reviews

Lead integration activities

Participate in implementation activities per Test of Record (TOR) process

Oversee progress of cross-functional implementation team (post-sale) with project manager.

3.Education

Bachelor´s degree or equivalent experience required. Bachelor´s/Engineering degree in bio-medical/electrical/mechanical/medical technology/biology/pharmacy or commercial is preferred.

4. Background

Minimum 4-5 years of experience in Diagnostic Industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts.

Ideally a proven track record in a similar position supported by management and customer references.

Excellent product and industry knowledge.

Strong understanding of key stakeholders and customer dynamics.

Strong solution selling and relationship building skills.

Excellent communication skills.

Fluent in local language and English, additional languages are advantageous.

5. Impact of position

Manage and expand existing accounts.

Manage and improve customer relationships.

Improve profitability of existing accounts.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

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📌 Abbott Ambassador - Core Lab (Madrid)
🏢 Abbott Laboratories
📍 Madrid