Overview

As Product Manager for Conversational Banking at N26, you own a high-value capability end-to-end, from discovery to measurable resolution outcomes. You will bridge applied AI, banking operations, and regulation to ship autonomous, actuator-like journeys that reduce human intervention. You join a small senior team with leadership access from day one, shaping how millions of clients receive proactive, voice- or channel-based support. This role offers autonomy to advance infrastructure you help build and scale a regulated, customer-centric platform. You’ll contribute to a system that moves from answering to acting while staying compliant and auditable.

Compensaciones / Incentivos

- personal development budget
- work from home budget
- fitness & wellness discounts
- public transportation subsidies
- premium N26 bank account
- additional day of annual leave per year of service

Responsabilidades

- Own a defined capability area within the programme, including roadmap, delivery, and outcomes.
- Lead discovery by analyzing real client drivers and operational data to form evidence-based problem statements.
- Ship agentic capabilities,



collaborating with engineering and AI teams to move journeys toward autonomous resolution with guardrails.
- Instrument and defend metrics for resolution quality and efficiency, including counter metrics.
- Collaborate with operations, service partners, and other product teams to ensure alignment with real workflows.
- Design capabilities with compliance, auditability, and client protection in mind from the start.

Requisitos principales

- Three or more years in product management with end-to-end ownership of at least one product or major capability.
- Experience with AI-powered, conversational, or automation products, or hands-on understanding of production behavior of LLM-based systems.
- Strong analytical fluency: define metrics, work with data, separate signal from vanity.
- Bias towards evidence, comfortable operating in ambiguity within a fast-moving programme.

- data-driven decision making
- collaboration across cross-functional teams
- comfortable with ambiguity
- AI-powered / conversational products
- automation and LLM-based systems in production
- metrics design and data-driven analysis

📌 Lead Product Manager - Conversational Banking (Barcelona)
🏢 N26
📍 Barcelona