Service Operations Manager Contract Rate: Competitive/DOE (Dependent on Experience) Location: Remote Duration: Until end of 2026 (potential extensions) About the Role Exalto Consulting are supporting a leading digital health and technology organisation in the search for an experienced Service Operations Manager. This is a high-impact operational leadership role focused on ensuring the smooth delivery of customer support, service operations, vendor management, and incident resolution across a complex technology environment. You will act as a key operational partner to senior leadership, driving service excellence, operational efficiency, and continuous improvement while working closely with customer-facing teams, engineering, product, platform operations, and third-party suppliers. The successful candidate will combine strong service operations experience with excellent stakeholder management skills and a proactive approach to problem-solving in a fast-paced, highly regulated environment. Key Responsibilities Service Operations & Delivery * Manage operational escalations,



service issues, and customer queries. * Analyse support ticket trends and service performance data to identify improvement opportunities. * Produce operational reporting, KPI analysis, and SLA performance reviews. * Coordinate managed service providers and third-party suppliers to ensure delivery against agreed service levels. * Partner with engineering and technical teams to drive resolution of production incidents and service disruptions. * Prepare and deliver clear operational communications, including incident updates and maintenance notifications. * Coordinate activities across support, engineering, platform operations, product teams, and external vendors. Vendor Management * Manage supplier relationships through regular operational reviews and performance monitoring. * Ensure vendors meet contractual service obligations and SLAs. * Coordinate with external partners to resolve operational chall

📌 Service Operations Manager (España)
🏢 Exalto Consulting
📍 España