Si le interesa solicitar este empleo, por favor, asegúrese de cumplir los siguientes requisitos que se enumeran a continuación.
As a Business/Technical Analyst, Foundations u0026amp; Knowledge Management, you will shape the knowledge foundation and its integrations across brands. You translate business needs into technical requirements and analyse data and systems to improve AI-powered customer care. You will define content structures, map data flows, and support testing and implementation.
Your work enables scalable, knowledge-driven solutions that support cross-brand collaboration and AI capabilities. This role offers impact by shaping how knowledge informs customer experiences and operations.
Compensaciones / Incentivos
- Gather and analyse knowledge management and integration requirements and convert them into technical specs
- Assess existing knowledge sources, data flows, systems and processes to identify gaps and improvement opportunities
- Define and maintain the content model with the Foundation PM for downstream systems and AI customer care
- Map knowledge sources, data flows and integration points to define information movement between systems
- Translate requirements into user stories,
process flows, and acceptance criteria with technical teams
- Support implementation and configuration of knowledge workflows and integrations and adjust as needed
- Design, execute and analyse tests to validate improvements in quality and performance
- Iterate with business and tech teams to refine solutions based on feedback
Responsabilidades
- 3+ years of experience as a Business/Technical Analyst or similar hybrid role
- Strong ability to analyse data, systems and processes to identify issues and root causes
- Experience translating business xugodme requirements into technical solutions and testing plans
- Experience eliciting and documenting requirements, including user stories, workflows and acceptance criteria
- Hands-on testing and troubleshooting of technology solutions, with design and execution of tests
- Comfort with low-code/workflow platforms and supporting configuration changes
- Strong analytical and stakeholder management skills
- Excellent documentation and communication skills
- Located near one of the European offices for hybrid work