At Alstom, we build what millions depend on daily - rail transportation systems that can't afford to fail. We're more than 85 000 people worldwide creating the industry's most diverse portfolio: high-speed trains, metros, trams, maintenance services and integrated systems. Experiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta ocasión?

We're looking for a Customer Service Team Leader to lead customer service operations for Parts, Repairs and Overhaul activities, ensuring an outstanding customer experience while driving team performance and operational excellence. Lead and develop the Customer Service team, ensuring high performance and customer satisfaction

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Manage end-to-end customer relationships for Parts & Repairs sales, from opportunity identification to payment collection

Define pricing tactics in collaboration with Operations Managers and Customer Directors

Monitor delivery performance through KPI management, root cause analysis and corrective actions

Coordinate performance reviews with Customer Service, Supply Chain,



Procurement and Repair Center teams

Identify customer needs and business opportunities, providing valuable feedback to Sales and Customer Directors

You'll work with sharp, committed teams across engineering, operations, supply chain and customer management - solving complex challenges that shape the future of mobility.

Degree in Engineering, Industrial Studies, Business Administration or a comparable field

High level of English

Experience in people management and team leadership

Experience in Customer Service xugodme and/or Supply Chain environments

Knowledge of SAP Sales & Delivery modules

Strong communication and stakeholder management skills

Delivery KPI performance and implementation of improvement plans

Quality and timeliness of commercial and customer service processes

Contribution to continuous improvement and business growth opportunities

Contribute to innovative projects

Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage

📌 Customer Service Team Leader (Senior Team Leader) (Vitoria-Gasteiz)
🏢 Alstom
📍 Vitoria-Gasteiz