At Alstom, we build what millions depend on daily - rail transportation systems that can't afford to fail. We're more than 85 000 people worldwide creating the industry's most diverse portfolio: high-speed trains, metros, trams, maintenance services and integrated systems. Experiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta ocasión? We're looking for a Customer Service Team Leader
to lead customer service operations for Parts, Repairs and Overhaul activities, ensuring an outstanding customer experience while driving team performance and operational excellence.
Lead and develop the Customer Service team, ensuring high performance and customer satisfaction
Manage end-to-end customer relationships for Parts & Repairs sales, from opportunity identification to payment collection
Define pricing tactics in collaboration with Operations Managers and Customer Directors
Monitor delivery performance through KPI management, root cause analysis and corrective actions
Coordinate performance reviews with Customer Service, Supply Chain,



Procurement and Repair Center teams
Identify customer needs and business opportunities, providing valuable feedback to Sales and Customer Directors
You'll work with sharp, committed teams across engineering, operations, supply chain and customer management - solving complex challenges that shape the future of mobility.
Degree in Engineering, Industrial Studies, Business Administration or a comparable field
High level of English
Experience in people management and team leadership
Experience in Customer Service and/or Supply Chain environments
Knowledge of SAP Sales & Delivery modules
Strong communication and stakeholder management skills
Delivery KPI performance and implementation of improvement plans
Quality and timeliness of commercial and customer service processes
Contribution to continuous improvement and business growth opportunities
Contribute to innovative projects
Benefit from a fair

📌 Customer Service Team Leader (Castro Caldelas)
🏢 Alstom
📍 Castro Caldelas