Provide technical support to merchants during implementation of Checkout.com payment processing technology
Answer merchants' integration-related questions, including configuration, debugging, documentation, testing, go-live support and post-live support
Manage integration-related incidents through investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis
Collaborate with Merchant Configuration, Sales, Account Managers and Merchant Care teams to resolve issues during customer trials, integrations and post-implementation support
Interact with Product teams to identify improvement ideas
Advise the Manager on issues affecting customer satisfaction and recommend appropriate actions
Manage multiple customer projects and integrations simultaneously
Maintain and update libraries and plugins used in integrations
Requirements

Technical support experience in a Tech/FinTech company
Payments experience would be advantageous
Understanding of API,



REST, webhooks and logs is required
Strong coding skills in at least one of: Java, JavaScript, PHP, Python, Go, C#
Experience with Node.js and React is a plus
Knowledge of iOS/Android is a plus
Excellent communication skills and ability to build and maintain strong relationships
Ability to work in a customer-focused and target-driven environment
Fluency in Spanish and English
Legally authorised to work as an employee in the country of application
Core Competencies

Demonstrates strong technical support capabilities in payment processing technology, with expertise in API, REST, and coding in languages such as Java, JavaScript, PHP, Python, Go, and C#. Proficient in managing customer integrations and projects while ensuring high levels of customer satisfaction.

📌 Senior Implementation Engineer (Madrid)
🏢 Jobtailor
📍 Madrid