Descripción del trabajo
This role is the execution engine of that model: you will own day-to-day IT operations while actively using and improving the AI and automation layer that keeps a 220-person integral company running.Obtenga más información sobre las tareas generales relacionadas con esta oportunidad a continuación, así como sobre las habilidades requeridas.You will be the primary point of contact for internal IT support across all offices and time zones, own the onboarding and offboarding automation stack, maintain compliance evidence for ISO 27001 and SOC 2, and help evaluate and roll out new (AI) tools and support its company-wide Claude and MCP deployment.

Responsibilities

Manage the IT helpdesk queue — resolve, close, or escalatie with clear ownership; no tickets left hanging

Run onboarding and offboarding end-to-end: Jamf provisioning, Okta access, app assignments, hardware setup

Administer macOS fleet via Jamf Pro — device enrollment, policy deployment, Jamf Connect, software management

Manage Okta: user lifecycle, MFA, end user troubleshooting





Own Google Workspace and Microsoft 365 admin: mailboxes, groups, aliases, shared drives, licensing

Track hardware logistics with office manager — device orders, shipments, MDM enrollment status

Maintain accurate asset management records and keep endpoint security up to date

Automation & AI Operations

Maintain and improve onboarding/offboarding automation workflows — fix logic, test edge cases, extend coverage

Support Claude enterprise admin: user provisioning, access tier management, MCP connector setup and onboarding

Monitor AI tools and flag anomalies

Build and maintain lightweight automations (Google Apps Script, shell, Python, or similar) to eliminate repetitive manual work

Compliance & Security Support

Gather and maintain ISO 27001 and SOC 2 evidence in Vanta

Periodic access reviews

Keep systems compliant with internal security standards and document support and operations processes

Assist in

📌 Technical Support Engineer (Madrid)
🏢 Vivid Resourcing
📍 Madrid