For our Boutique in Madrid , we are looking for a Client Advisor available to work part time32hrs per week
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She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.
Key Responsibilities
Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of history and heritage
Assist customers accordingly with selling ceremony
Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
Ensure the achievement of the Store goals, enhancing and developing the busi ness
Build and strengthen relationships with customers by developing CRM and Clienteling strategies
Build strong team collaborations
Contribute to maintain the visual display of the products in accordance with visual guidelines
Help ensuring the products replenishment and physical inventory of merchandise
Be confident with cashier procedures and after sales management
Follow Company grooming, accordingly with the Company's standards and policies
Key Requirements
-Deep passion for fashion and luxury
-Experience in a similar role within fashion and luxury retail companies xsgfvud
-Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers' attitude
-Comfortable in client face activities and clienteling
-Ability to adapt to different customers
-Team-playing aptitude
-Strong communication skills
-Understanding of Retail
- KPIsDigital Ability
-Ability to work in a dynamic environment
-Fluent in English, a second language will be considered a plus