Experteer Overview

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In this role you drive client success for a major FMCG account by leading a cross-functional engagement and delivering on both short-term activations and long-term growth plans. You work closely with the Account Director to balance strategic vision with daily execution, coordinating internal teams and external suppliers. You will manage stakeholder relationships, ensure high-quality delivery, and translate client needs into effective plans that scale across brands.

This is a hands-on leadership position that combines client management, project delivery, and strategic account planning, based in Madrid with hybrid work options.

Compensaciones / Ventajas

- Lead client satisfaction through ongoing liaison and management of internal resources, client engagement teams, and external vendors
- Identify and resolve issues, drive quality improvements, and influence client decisions for outstanding results
- Develop and coach team members through appraisals, mentoring, and training to support growth
- Craft account growth strategies,



develop annual development plans, and oversee financial performance of the account
- Provide technical guidance on projects to ensure high-quality delivery and standards
- Produce regular MI reports, account relationship plans, risk management updates
- Maintain relationships with key stakeholders and conduct contract reviews and renewals

Responsabilidades

- Advanced client service management experience with on-site client work and multi-vendor coordination
- Experience in 2D Print, POSM, and digital solutions within FMCG sector xugodme
- Strong negotiation and consensus-building abilities with internal stakeholders
- People management experience including performance management and team leadership
- Proven track record in operations management for client services, Pu0026L/budget management, and financial reporting
- Excellent communication skills (verbal, written, presentation) and ability to influence at all seniority levels
- Fluent in English and Spanish
- Ability to travel to Madrid weekly for client site work

Requisitos principales

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📌 Senior Account Manager (2D Print + POSM), Madrid
🏢 Hh Global
📍 Madrid