- Contribute to the development, execution, and management of programs for Gartner’s CSO Strategy & Operations team
- Lead initiatives and identify opportunities to increase performance against proven practices and accelerate client retention
- Assess leader and associate performance, identify best practices, and translate them into actionable guidance and enablement resources
- Collaborate across Sales, Product, Technology, and Insights to deliver coordinated solutions and programs to service teams
- Work with GS&D; Ops, Sales Leaders, Team NCVI Partners, and Service Delivery teams to drive execution and monitor ongoing effectiveness
- Identify and mitigate strategic risks related to process initiatives and retention performance
- Produce operational and planning reports and presentations for senior business leaders, including quarterly operations reviews, monthly business reviews, and OC Update meetings
- Conduct qualitative and quantitative analytics and monitor key business drivers
- Identify and drive operational improvements, provide actionable recommendations, and drive transparency of results
- Cultivate relationships across operational, sales, partner, and service delivery teams
- Partner with stakeholders to solve problems and identify business improvement opportunities

Requirements

- Working knowledge of Gartner’s product suite beneficial
- Strong relationship-building skills and ability to influence in a matrixed environment
- Excellent analytical skills
- Ability to analyze large datasets and translate raw information into succinct, actionable insights




- Ability to create PowerPoint slides for senior leadership
- Ability to understand business initiatives and challenges and recommend business solutions using fact-based analytics
- Excellent written and verbal communication skills
- Ability to create and deliver effective decks and emails for multiple staff levels, including executives
- Excellent organizational skills
- Ability to manage multiple work streams and large amounts of detail simultaneously
- Program management experience
- Ability to organize and track complex projects, keep self and others on track, and identify emerging issues

Core Competencies

Demonstrates strong analytical skills and the ability to translate complex data into actionable insights, while effectively managing multiple projects and fostering relationships across various teams. Proficient in program management and creating impactful presentations for senior leadership.

Highest-signal resume keywords

- Program Management Experience
- Analytical Skills
- Relationship-Building Skills
- PowerPoint Presentation Creation
- Data Analysis

Hard Skills

- Data Analysis
- Program Management
- Qualitative Analytics
- Quantitative Analytics
- Operational Improvement
- Performance Assessment
- Actionable Recommendations

Soft Skills

- Relationship-Building
- Influencing Skills
- Organizational Skills
- Communication Skills
- Problem-Solving

Industry Keywords

- Client Retention
- Sales Collaboration
- Service Delivery
- Operational Effectiveness
- Business Improvement

Tools & Technologies

- Gartner’s Product Suite
- PowerPoint

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📌 Program Manager (Barcelona)
🏢 Jobtailor
📍 Barcelona