Customer Success Manager – Banking & Payments

Why This Role

Vyntra helps financial institutions understand, monitor and protect their critical transaction ecosystems. Our Transaction Observability platform gives banks real-time visibility into the flow of transactions across complex payment landscapes, helping operations teams investigate issues faster, improve resilience and meet regulatory expectations. Together with our Financial Crime Prevention solutions, we support more than 100 financial institutions worldwide in running safer, more efficient banking operations.

We're looking for a Customer Success Manager to become a trusted partner to an international portfolio of banking customers across Europe, North America and APAC.

You'll build long-term relationships with customers, helping them solve operational challenges, maximise the value of our platform and feel supported throughout their journey with Vyntra. Working closely with Product, Professional Services and Sales, you'll become the primary point of contact for your customers while helping shape future improvements through customer insight and feedback.

This is a hybrid role based in Mechelen, with around two to three days each week in the office alongside regular travel to customer sites.

What You'll Do

- Own a portfolio of banking customers, with responsibility for customer satisfaction, retention and growth.
- Build trusted relationships across business, operational, technical and executive stakeholders, becoming the primary point of contact for your accounts.
- Develop a strong understanding of each customer's operational environment, business priorities and pain points,



creating structured success plans that deliver measurable outcomes.
- Build credibility in Vyntra's Transaction Observability platform, helping customers understand how it can address their challenges and maximise the value they achieve from it.
- Proactively monitor customer health, identify risks and opportunities, and keep multiple initiatives moving forward to successful outcomes.
- Coordinate the right people across Product, Professional Services, Support and Sales to ensure customer needs are understood and actions are followed through.
- Lead regular business reviews, demonstrating value, measuring success and identifying opportunities for growth and expansion.
- Act as the voice of the customer, sharing feedback, emerging trends and real-world use cases to help shape product improvements and future customer success.
- Share industry knowledge and best practices while contributing to the continued development of Vyntra's Customer Success function.

Who You Are

You naturally build trust, enjoy solving customer problems and know how to bring structure to complexity. You're organised, proactive and comfortable coordinating multiple stakeholders to keep initiatives moving forward.



You communicate confidently with everyone from day-to-day users to senior executives and enjoy building long-term customer relationships.

Required

- Experience in Customer Success, Technical Account Management, Professional Services, Implementation, Account Management or a similar customer-facing role within enterprise software, fintech or banking technology.
- Experience managing complex enterprise customers with multiple stakeholders.
- Experience working with payments, transaction banking, banking operations or fintech.
- The ability to understand technical products and build enough product expertise to become a credible advisor to customers.
- Commercial awareness. Understanding of customer retention, adoption and account growth.
- Excellent communication and organisational skills, with the ability to coordinate multiple priorities and stakeholders.
- Fluent English.

Nice to Have

- Experience with Transaction Observability, payment operations or Financial Crime (Fraud/AML).
- Experience delivering customer workshops, training sessions or solution demonstrations.
- Experience working in a SaaS or high-growth FinTech environment.
- Familiarity with AI-enabled or data-driven platforms.
- French and/or Dutch (Flemish) strongly preferred.

About Vyntra

Vyntra combines Transaction Observability and Financial Crime Prevention to help financial institutions gain visibility into their transaction ecosystems, strengthen operational resilience and combat financial crime.

Today, more than 100 financial institutions worldwide rely on Vyntra to improve operational efficiency, strengthen compliance and build trust across their financial operations.

📌 Customer success manager - banking and payments (España)
🏢 Vyntra Global
📍 España