Program Manager

Business context :

Our client is a leading Belgian insurance company undergoing a strategic transformation of its Individual Insurance business.

The organisation aims to accelerate growth, strengthen customer engagement, and enhance its market positioning through the development of innovative insurance propositions and customer-centric services.

To support this ambition, several strategic initiatives are being launched across product development, customer experience, distribution channels, digital capabilities, and business growth. These initiatives require strong coordination across business, technology, sales, compliance, marketing, and executive stakeholders.

As part of this transformation journey, we are looking for an experienced Program Manager capable of driving strategic programmes from definition through execution while ensuring alignment across multiple business domains.

Why this role is different from a standard Program Manager assignment

This is not a traditional programme management role focused solely on planning, reporting, and delivery governance.

The successful candidate will operate at the crossroads of business transformation, customer experience, value proposition development, and market strategy.

They will be expected to drive execution while actively contributing to the definition of strategic initiatives aimed at increasing customer acquisition, improving retention, and strengthening the organisation's competitive position.

If you enjoy transforming strategic ambitions into tangible business outcomes and thrive in environments where business value matters as much as delivery excellence, this role is built for you.

What you'll do

- Lead strategic transformation initiatives from business vision through market implementation.
- Translate strategic objectives into actionable roadmaps, execution plans, and delivery structures.




- Establish and maintain governance frameworks that support efficient decision-making and programme execution.
- Coordinate stakeholders across business, product, sales, marketing, technology, compliance, and executive leadership teams.
- Contribute to the design and evolution of customer-centric insurance propositions.
- Identify opportunities to improve customer acquisition, retention, and overall customer engagement.
- Support the enhancement of customer journeys and customer experience across multiple channels.
- Conduct market analysis and competitive intelligence activities to identify emerging trends and business opportunities.
- Monitor programme performance, risks, dependencies, and delivery milestones.
- Ensure alignment between strategic objectives and operational execution.

Profile

Must have

- Proven experience as a Program Manager in complex business transformation environments.
- Strong stakeholder management capabilities, including interaction with senior leadership.
- Experience coordinating cross-functional initiatives involving multiple business domains.
- Ability to combine strategic thinking with hands-on delivery management.
- Experience building and facilitating governance structures and decision-making processes.
- Strong communication, facilitation, and influencing skills.
- Excellent command of English.

Nice to have

- Experience within the insurance or financial services sector.
- Exposure to customer experience (CX) transformation initiatives.




- Experience in value proposition design, product development, or business growth programmes.
- Knowledge of customer acquisition, retention, or loyalty strategies.
- Experience conducting market analysis or competitive intelligence activities.
- French and/or Dutch language skills.

What working here looks like

- High visibility and regular interaction with senior decision-makers.
- A business-focused environment where success is measured through customer and business outcomes.
- Close collaboration with stakeholders from multiple functions and domains.
- Significant influence on strategic initiatives and transformation decisions.
- A customer-centric culture focused on innovation, growth, and continuous improvement.

Additional information

- Contract: Freelance or consulting employee
- Duration: Long-term assignment (minimum end 2027)
- Location: Brussels area (hybrid working model)
- Start date: ASAP
- Language: English mandatory

? WANNA BE THE NEXT MONKEY?

WHO IS BMONKEYS?

We are a young consulting company based on freedom, transparency, entrepreneurship, collaboration.

Our mission is to provide a distinct customer and collaborator experience, ensuring that each party in the equation is satisfied and derives maximum value.

OUR PROMISE

We promise you to do business…

- By being able to say everything to each other
- By always being critical and innovative
- By advocating pragmatism and excellence
- And by relying on collaborative ecosystems (bringing together collaborators, clients, freelancers, pure players, startups etc.)

LET’S GET IN TOUCH!

We use the pronoun "they" or "the candidate" wherever possible to include all individuals when talking about candidates, regardless of their gender identity. We believe that everyone should be treated with respect, regardless of their gender identity.

📌 Program manager (España)
🏢 bMonkeys
📍 España