Experteer Overview
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In this role you guide Factorial’s largest Spanish clients as a trusted advisor, driving satisfaction, retention, and sustainable revenue growth. You manage a high-value portfolio, leverage data-driven plans, and advocate for client needs to shape adoption and product feedback. You work closely with cross-functional teams to maximize impact and share best practices across the group. You’ll play a pivotal part in Upsell/Expansion while identifying improvement opportunities that benefit customers and Factorial.
Compensaciones / Ventajas
• Manage a portfolio of strategic Spanish customers with tailored, high-impact plans
• Identify and report trends, risks, and opportunities; propose actions to improve journeys and adoption
• Maintain regular client engagement (video) as the main point of contact and value messenger
• Collaborate with Sales, CX, Product, Engineering, and Finance to maximize client impact
• Mentor less experienced peers and share best practices across the team
Responsabilidades




• 3+ years of experience in Account Management (B2B)
• Proven track record of upsell, retention, and net growth in client portfolios
• Strong strategic and analytical skills with solid organizational abilities
• Tech-savvy with ability to learn new tools quickly
• Outstanding communication skills with empathy and influence at senior client levels
• Experience dealing with churn prevention and action plans for at-risk clients
• Comfortable with KPIs and data-driven portfolio management
• Proactive, solution-oriented xqbhyrx with willingness to bring new ideas
• Fluency in Spanish (native or proficient) and professional English
• Bonus: experience managing enterprise-level accounts; HR or payroll software knowledge; process optimization or AM best practices
Requisitos principales
• High growth, multicultural and friendly environment
• Alan private health insurance
• Wellhub health program (gyms, pools, outdoor classes)
• Cobee expenses management
• Language classes
• Breakfast in the office and organic fruit

📌 CX Account Manager Enterprise Spanish Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona