Are you fluent in Spanish & Basque and passionate about entertainment, technology, and delivering exceptional customer experiences?

¿Tiene las cualificaciones y habilidades adecuadas para este trabajo? Descúbralo a continuación y pulse en "solicitar" para ser considerado.

We’re looking for Customer Care Specialists to join our international team on the 16th of November inLisbon , supporting customers of one of the world’s leading integral streaming platforms.

You’ll be the first point of contact for customers, assisting with account-related questions, subscriptions, payments, technical issues, and general service enquiries while providing a friendly, professional, and seamless experience.
Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

What You’ll Do

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- Provide customer support in Spanish & Basque via phone, email, and digital channels.

- Assist customers with account, subscription, billing, and technical enquiries.

- Troubleshoot issues and provide clear and effective solutions.

- Handle customer concerns professionally and with empathy.

- Ensure every interaction delivers a high-quality customer experience.

- Collaborate with internal teams when issues require further assistance.

What We’re Looking For

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- Fluent Spanish & Basque (C1/C2 level).

- Good English communication skills (B1 level)

- Previous customer service experience is a plus.





- Excellent communication and problem-solving skills.

- Comfortable working with digital platforms and technology.

- A positive, customer-focused, and professional attitude.

- Flexibility to work on a rotating schedule.

Contract & Working Conditions

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- 12-month initial contract , with the possibility of renewal.

- Full-time: 40 hours per week .

- 8-hour shifts on a rotating schedule from Monday to Sunday.

- Flight ticket reimbursement according to company policy.

- Comprehensive health insurance .

- Free Portuguese language classes .

Salary & Benefits

Without Company Accommodation

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- Base Salary: € month

- Performance Bonus: Details shared during the recruitment process with the company.

With Company Accommodation

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- Base Salary: € month

- Performance Bonus: Details shared during the recruitment process with the company.

Why Join?

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- Work and live in Lisbon, Portugal .

- Join a diverse and international team.

- Gain valuable experience with a globally recognized entertainment platform.

- Company accommodation option available.

- Learn Portuguese for free.

- Benefit from comprehensive health insurance.

- Receive flight reimbursement according to company policy. xqbhyrx

#J-18808-Ljbffr
Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

📌 Spanish & Basque Advisor - Online Streaming Platform - Lisbon w/ Relocation (Bilbao)
🏢 Cross Border Talents
📍 Bilbao