Are you fluent in Spanish & Basque and passionate about entertainment, technology, and delivering exceptional customer experiences? We’re looking for Customer Care Specialists to join our international team on the 16th of November in Lisbon , supporting customers of one of the world’s leading global streaming platforms. You’ll be the first point of contact for customers, assisting with account-related questions, subscriptions, payments, technical issues, and general service enquiries while providing a friendly, professional, and seamless experience.
Antes de solicitar este puesto, por favor, lea la siguiente información sobre esta ocasión que encontrará a continuación.
Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.
What You’ll Do
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- Provide customer support in Spanish & Basque via phone, email, and digital channels.
- Assist customers with account, subscription, billing, and technical enquiries.
- Troubleshoot issues and provide clear and effective solutions.
- Handle customer concerns professionally and with empathy.
- Ensure every interaction delivers a high-quality customer experience.
- Collaborate with internal teams when issues require further assistance.
What We’re Looking For
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- Fluent Spanish & Basque (C1/C2 level).
- Good English communication skills (B1 level)
- Previous customer service experience is a plus.
- Excellent communication and problem-solving skills.
- Comfortable working with digital platforms and technology.
- A positive, customer-focused, and professional attitude.
- Flexibility to work on a rotating schedule.
Contract & Working Conditions
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- 12-month initial contract, with the possibility of renewal.
- Full-time: 40 hours per week.
- 8-hour shifts on a rotating schedule from Monday to Sunday.
- Flight ticket reimbursement according to company policy.
- Comprehensive health insurance.
- Free Portuguese language classes.
Salary & Benefits
Without Company Accommodation
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- Base Salary: € month
- Performance Bonus: Details shared during the recruitment process with the company.
With Company Accommodation
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- Base Salary: € month
- Performance Bonus: Details shared during the recruitment process with the company.
Why Join?
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- Work and live in Lisbon, Portugal.
- Join a diverse and international team.
- Gain valuable experience with a globally recognized entertainment platform.
- Company accommodation option available.
- Learn Portuguese for free.
- Benefit from comprehensive health insurance.
- Receive flight reimbursement according to company policy. xqbhyrx
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Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.