Are you fluent in Spanish & Catalan and passionate about entertainment, technology, and delivering exceptional customer experiences?

We’re looking for Customer Care Specialists to join our international team on the 16th of November in Lisbon , supporting customers of one of the world’s leading general streaming platforms.

You’ll be the first point of contact for customers, assisting with account-related questions, subscriptions, payments, technical issues, and general service enquiries while providing a friendly, professional, and seamless experience.
Envíe su solicitud a continuación después de leer todos los detalles y la información de apoyo sobre esta oportunidad de trabajo.
Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

What You’ll Do

- Provide customer support in Spanish & Catalan via phone, email, and digital channels.
- Assist customers with account, subscription, billing, and technical enquiries.
- Troubleshoot issues and provide clear and effective solutions.
- Handle customer concerns professionally and with empathy.
- Ensure every interaction delivers a high-quality customer experience.
- Collaborate with internal teams when issues require further assistance.

What We’re Looking For
- Fluent Spanish & Catalan (C1/C2 level).
- Good English communication skills (B1 level)




- Previous customer service experience is a plus.
- Excellent communication and problem-solving skills.
- Comfortable working with digital platforms and technology.
- A positive, customer-focused, and professional attitude.
- Flexibility to work on a rotating schedule.

Contract & Working Conditions
- 12-month initial contract , with the possibility of renewal.
- Full-time: 40 hours per week .
- 8-hour shifts on a rotating schedule from Monday to Sunday.
- Flight ticket reimbursement according to company policy.
- Comprehensive health insurance .
- Free Portuguese language classes .

Salary & Benefits

Without Accommodation

- Base Salary: € month
- Performance Bonus: Details shared during the recruitment process with the company.

With Accommodation

- Base Salary: € month
- Performance Bonus: Details shared during the recruitment process with the company.

Why Join
- Work and live in Lisbon, Portugal .
- Join a diverse and international team.
- Gain valuable experience with a globally recognized entertainment platform.
- Company accommodation option available.
- Learn Portuguese for free.
- Benefit from comprehensive health insurance.
- Receive flight reimbursement according to company policy. xqbhyrx

#J-18808-Ljbffr
Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

📌 Spanish & Catalan Advisor - Online Streaming Platform - Lisbon w/ Relocation (Terrassa)
🏢 Cross Border Talents
📍 Terrassa