About the job About Take a Chef Founded in 2012, Take a Chef began with a deep belief that the best of the culinary talent should not be kept hidden behind the thick walls of a restaurant's kitchen; With the combination of technology, passion for food, and love for the hospitality business, we have been able to offer the #1 general solution in the market to provide high-quality private chef services at any destination, at any given time.Last year, we delivered our services to +100,000 clients in over 100 countries thanks to our +40,000 private chefs and a network of +300 partners, ranging from global luxury villa rental companies to local PMCs and concierge service agencies such as Airbnb LUXE, Onefinestay, Inspirato, Le Collectionist, AMEX or John Paul. As we continue to grow, we’re looking for an ambitious, proactive, and creative Customer Success Intern to join our team.This role is ideal for someone organized, goal-oriented, and eager to think outside the box to deliver outstanding solutions and exceptional service. Provide world-class customer service and act as the link between chefs, clients, and partners globally Manage daily communication with clients, chefs,



and partners via email, phone, and chat Support day-to-day operations by handling inquiries, complaints, service modifications, and platform-related issues Help source replacement chefs when needed and ensure smooth service delivery Work with the marketing team to support promotions and campaigns Track and support chefs and clients before, during, and after each experience Fluency in English (C2) and Spanish (spoken and written) A proactive mindset with a true desire to deliver excellent customer experiences Experience in customer service, hospitality, tourism, or account management Familiarity with CRM tools (HubSpot is a plus) Experience with customer support/ticketing tools (Intercom, Zendesk, Helpdesk, etc.) Knowledge of additional languages (Italian or French is a plus) Experience working with tools like Excel, Gmail, Slack Availability to provide holiday cover for colleagues, including some weekends.

Continuous learning through internal training programs ~ Hybrid work model ~ Quarterly cash incentives ~

📌 Customer Success Agent- Foodtech Startup (Madrid)
🏢 Take a Chef
📍 Madrid