We are the world's largest online community for language learning, with 120+ million registered users. We make learning a language easy by combining AI-powered courses with feedback from our integral community of native speakers and lesson content designed for real life. We are the world's largest online community for language learning, with 120+ million registered users.

We make learning a language easy by combining AI-powered courses with feedback from our global community of native speakers and lesson content designed for real life. Busuu is part of the global Chegg family. Busuu for Business partners with companies across the world to build effective, multilingual teams through scalable language training solutions.

Our B2B customers include small, mid-size enterprises and multinational corporations across industries such as logistics, retail, technology, banking, hospitality, and professional services.

Customer

Success is at the heart of our B2B value proposition, ensuring organisations see sustained adoption, ongoing ROI, and long-term impact. The DACH B2B market is rapidly expanding, and we are strengthening our team to support the growing demand for language learning. What does a Customer Success Manager do at Busuu?

As a Customer Success Manager for the DACH market, you drive measurable customer outcomes and commercial success across a portfolio of mid-market and enterprise clients.



Gross and Net Retention and account growth will be key measures of your success. Identify and qualify upsell and expansion opportunities that align with customer needs and contribute to net revenue retention.

Present clear, data-driven insights to influence customer decision-making and internal learning strategies. Share market and customer feedback with Product, Sales, and Marketing to help shape Busuu's roadmap and commercial positioning. Native-level German and fluent English.

Minimum 2 years of experience in Customer Success, Account Management or similar client-facing roles within a SaaS environment. Ability to interpret customer data and use insights to demonstrate ROI and influence decision-making. Confidence working with CRM systems, dashboards and common SaaS tools Understanding of the corporate language training landscape Busuu offers a great Private Health Insurance scheme.

We like to support our teams with their work-life balance so we offer flexible working hours and a hybrid model of working. Staying connected as a team is very important to us, so we have lots of social activities for you to join such a team lunches, quarterly team, and company events. We pride ourselves on embracing our differences, whether they're cultural, racial, religious, or otherwise.

📌 Customer Success Manager - English/ German speaker (Madrid)
🏢 Busuu
📍 Madrid