Customer Success Manager - Dutch Speaking

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About the job

Language Requirements – English & Dutch Speaking

As part of our expansion across Europe, we're looking for a Customer Success Manager to join our high performing, customer centric teams. If you're excited by SaaS, innovation, and the opportunity to make real impact in a scaling international environment, this could be your next move.

Key Responsibilities

Proactive Account Health Monitoring: Conduct regular, structured check-ins via phone and video calls to evaluate software usage patterns, track client satisfaction, and identify early churn indicators.

Relationship Management & Trust: Build warm, lasting relationships with restaurant owners, general managers, and staff to serve as their trusted point of contact and primary advocate across the product suite.

Risk Mitigation & Issue Resolution: Rapidly address customer concerns, technical friction points, or changes to stabilize high-risk accounts before churn occurs.

Continuous Value Delivery: Leverage account data and client feedback to offer tailored advice, feature coaching, and best practices that align with each customers' unique operational needs.

Feedback Loop & Collaboration: Gather qualitative client insights and collaborate directly with Support, Product, and Operations teams to continuously elevate the client experience.

Satisfaction Tracking: Monitor NPS, CSAT,



and engagement metrics to design targeted outreach strategies for at-risk accounts.

What we're looking for

2–4 years of experience in Customer Success, Account Management, or Client Retention within a SaaS or Tech environment.

Deep empathy, active listening, and a hospitality-first mindset when managing sensitive or evolving client relationships.

Proven experience in B2B customer relations, preferably in hospitality, retail, or reservation/payment platforms.

Strong organizational skills and the ability to proactively manage a portfolio of multi-site or independent accounts.

Seamless collaborative skills to work effectively alongside Support, Product, and Operations teams.

Fluency in Dutch & English - you will be working with customers based in the Netherlands region so fluency is a must.

Plus strong English for internal collaboration

(Language fluency is essential as you'll be working directly with customers in your market. xiphteb )

You'll thrive here if you:

Enjoy working with customers and solving real-world problems

Are confident communicating across cultures and languages

Like working in a fast-paced, evolving environment

Take ownership and care about delivering excellent experiences

Are curious, adaptable, and always looking to improve

Why join?

Be part of a growing international team

Work in a collaborative, supportive environment

Gain exposure to multiple markets and cultures

Opportunities for development and progression

Hybrid working in Barcelona

📌 Customer Success Manager - Dutch Speaking (Barcelona)
🏢 Momentum Global
📍 Barcelona