Successful businesses think globally – but complex compliance challenges create significant barriers to global operations, forcing teams to spend vast amounts of time, money, and energy on administration instead of strategic priorities. Traditional compliance approaches are too slow, vague, and expensive for modern business dynamics. That's why we've built the platform that automates compliance and duty of care for business travel, workations, and international assignments.

A world where general business knows no borders – where compliance is effortless, so growth has no limits. We're seeking an experienced Customer Success Manager to own and grow relationships with our customers across the UK and Nordics, helping them unlock the full value of WorkFlex while driving retention and expansion.

Retention & Growth: Proactively identify opportunities for upselling and cross-selling, working closely with sales and product teams to drive customer growth.

Project Management: Lead and manage ongoing projects, ensuring timelines and goals are met. Partner with Account Manager and Sales to manage Expansion and Renewals.

Risk Management: Identify at‐risk accounts and develop strategies to mitigate churn, ensuring customer retention. Track and report using our CRM (HubSpot)



on key customer success metrics, including usage, NRR, satisfaction, retention & expansion. You bring 2-3 years of experience as a Customer Success Manager in B2B SaaS, ideally with exposure to the UK and/or Nordics market and its dynamics.

Fluent

English is a must; additional languages — particularly Swedish, Danish, Norwegian, or Finnish - are a strong plus. You excel at asking good questions to gain an in-depth understanding of the customer's needs and solve their challenges. You are self‐motivated and proactive, able to work independently in a fully remote team setup.

You have a good understanding of technology and different tools, including Excel and HubSpot. Demonstrated project management experience, with the ability to lead and manage multiple projects simultaneously. Competitive salary and VSOPs (Virtual Stock Options) to share in our success.

A monthly budget of €200 to spend on co‐working space and/or sports subscriptions. Work from anywhere in a remote‐only company and go on workations for up to 183 days a year. Collaborative team culture where everyone's input is valued to shape sales efforts, approaches, and processes.

📌 Customer Success Manager English-speaking (La Mancha)
🏢 WorkFlex
📍 La Mancha