FEDCEL GROUP, S.L. is an international BPO services provider based in Barcelona, Spain. We deliver top-tier support to our general partners, and we are now expanding our team with Turkish-speaking specialists.

Role Overview

As a Customer Support Agent, you will assist iGaming players through live chat, email, and phone — ensuring a fast, friendly, and professional service experience.

Key Responsibilities

Deliver excellent support to Turkish-speaking clients.

Respond to inquiries via phone, email, and chat in a timely manner.

Identify, troubleshoot, and resolve issues or escalate when necessary.

Record all interactions accurately in the company's CRM system.

Maintain a professional, empathetic, and solution-oriented attitude.

Requirements

Fluent Turkish and English (working proficiency).Excellent communication and interpersonal skills. Strong problem-solving ability and patience.

Basic computer literacy (MS Office, CRM systems).Prior experience in customer service is a plus, but not required.

📌 Customer Support With Turkish (Madrid)
🏢 FedCel
📍 Madrid