We're a family-founded company on a mission to create the world's first AI-powered Personal & Entrepreneurial Resource Planner (PRP), and we need your passion and ambition to help us change how people plan, work, and live. Here, you'll play a key role in delivering exceptional user experiences, helping people get the most out of our products every day. Join us on this journey to redefine resource management and change lives along the way. ~ This is a fully onsite position , based at our office in Lisbon, where you will collaborate closely with cross-functional teams in person and contribute to a dynamic and fast-paced environment.

We are open to support with relocation efforts. As a Customer Support Specialist, you will act as the voice of Air Apps for our global customer base, ensuring a high-quality and consistent user experience across our iOS applications. This role sits at the intersection of customer experience, product feedback, and operational excellence.

This role also involves monitoring customer satisfaction, analyzing trends, and helping shape strategies that enhance the overall user journey. Support integral customers across multiple channels, including Zendesk, social media, and other communication platforms Investigate and troubleshoot technical issues within iOS apps,



identifying root causes and providing timely solutions Generate and manage reports on customer experience metrics and satisfaction levels Monitor trends and recurring issues to inform product and customer experience improvements Contribute to customer experience strategies and initiatives that elevate service quality Collaborate cross-functionally with engineering and marketing teams to improve the end-to-end user experience Manage multiple projects and priorities effectively in a dynamic environment Approximately 3+ years of experience in customer support or a similar role Proficiency in English; additional languages are a plus Strong experience with Zendesk, social media platforms, and other customer communication tools Solid understanding of iOS applications and mobile ecosystems Comfortable working with data, reporting, and customer experience metrics Ability to handle multiple projects simultaneously in a fast-paced environment Interest in customer experience trends and continuous improvement practices Bachelor's degree in a relevant field or equivalent practical experience Top-tier Health and Life Insurance for peace of mind.

Transportation

Budget to support your commute needs.

Pension

Fund to support your long-term financial planning.

📌 Customer Support Specialist - Training (Madrid)
🏢 airapps
📍 Madrid