WindshieldHUB is seeking a Customer Retention & Cancelation Specialist for its Cuenca office. The role focuses on engaging customers considering cancellations, understanding underlying reasons, and preserving the service order while delivering an excellent experience.
Adecuado candidates have at least 2 years in customer-facing roles, fluent English (spoken and written), and strong sales/negotiation skills. You will collaborate with Dispatch and Customer Service to resolve issues and reduce