Do you dare to lead the digital transformation to create a more sustainable world??

Schneider

Electric - We are your Energy Technology Partner. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all.

At Schneider

Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization. Are you ready to lead the digital transformation to create a more sustainable world?

As the Service Planner your role is to schedule Schneider Field Service Engineer's (FSEs) & External Service Partners and parts to fulfil our customer services requirements - these include Assessments, Start up, PMV (Preventive Maintenance visit), Emergency Callouts. You will act as the glue connecting our customers, internal stakeholders, and external service partners/suppliers to meet our clients' needs. You will validate time, materials & expenses reported by internal FSE's /external Service Partners required in the service process.

Optimise FSEs allocated time and schedules to provide service to our customers in a timely fashion Apply technical guidelines according to technical support information (Level 2) to provide the best quality service to our customers Schedule maintenance visits, ad hoc business interventions, technical visits or audits initialized by Project,



Enterprise & mid-market or Services sales and Start-ups in conjunction with the Project Department Ensure customer database is kept up to date for future reference (for the service, sales and project teams) Coordinate and monitor spare parts, delivery and retrieval to provide the best service to our customers Control customer credit worthiness Create new customers in the database (reactive mode) Technical qualification related to UPS (FP, Bachelor, Professional certificates) ~Strong computer skills such as word, excel, email etc.

Fluent

Spanish and intermediate English are mandatory. Tactful and effective at dealing with difficult customers who need our support Adhering to all company's operating and quality procedures – the higher the quality, the better the satisfaction. Ensuring customer satisfaction levels are continually improved – the best service possible is our main goal!

We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home. Celebrate holidays your way!

With Floating

Holidays, you can exchange holidays for other days that better suit your plans and personal preferences. Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid).



We value the importance of family and want to support you in all aspects of your life.

Our Global Family Leave

Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one. With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy virtual medical care and 24/7 psychological support, as well as access to nutrition counseling, fitness classes, and more! From dance classes to booking a hotel spa, we offer an agreement with AJ by Gympass so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best.

You will have medical service at your workplace for close attention to any medical needs.

With Open Talent

Market, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally.

We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more. As part of our #SEGreatPeople, you will have access to an online store of Schneider Electric products with exclusive prices and super discounts.

With Club

Schneider, you will enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services. Our versátil work models ensure a balance between family and work life, fostering personal growth, performance, and cooperation.

📌 Field Service Technician Planner - Ups (Cataluña)
🏢 Schneider Electric
📍 Cataluña