Tier 3 IT Engineer
Location: Redruth, Cornwall
Salary: £45,000 – £50,000
Working Arrangement: Primarily office-based, with occasional customer site visits
About the Role
We are looking for an experienced Tier 3 IT Engineer who is ready to take the next step in their career, combining hands‑on technical expertise with technical leadership and project ownership.
This is an excellent opportunity for a senior engineer who enjoys solving complex technical challenges, working closely with customers and having a genuine influence over the development of an MSP's technical operations.
You will become a key technical escalation point within the business, while also taking ownership of complex projects and helping to develop the engineers around you.
Key Responsibilities
- Take ownership of complex and technically demanding projects from initial planning through to successful delivery.
- Work closely with senior leadership on strategic technical projects and initiatives.
- Act as the senior technical point of contact for key customers.




- Lead technical reviews and help shape customer technology roadmaps and future infrastructure strategies.
- Handle complex technical escalations requiring a high level of expertise and troubleshooting ability.
- Mentor and develop Tier 1 and Tier 2 engineers, helping them build their technical capabilities.
- Contribute to the development of technical procedures, processes and systems across the business.
- Create and maintain high-quality technical documentation to ensure knowledge is effectively shared across the team.
- Evaluate and introduce new technologies, systems and solutions where they can add value to the business or customers.
- Work across a varied technology stack and customer base, providing exposure to different environments and technical challenges.
- Support the wider engineering team when required, including occasional onsite customer support.

About You
We are looking for someone who has already established themselves at a

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