At Alstom, we build what millions depend on daily - rail transportation systems that can't afford to fail. We're more than 85 000 people worldwide creating the industry's most diverse portfolio: high-speed trains, metros, trams, maintenance services and integrated systems.More than a job: a missionWe're looking for a Customer Service Team Leader to lead customer service operations for Parts, Repairs and Overhaul activities, ensuring an outstanding customer experience while driving team performance and operational excellence. You'll work alongside people who show up with ownership, passion, and dedication - because they know what's at stake: the journey home.Your role, your impactLead and develop the Customer Service team, ensuring high performance and customer satisfactionManage end-to-end customer relationships for Parts & Repairs sales, from opportunity identification to payment collectionOversee customer inquiries, orders,



returns and complaint resolution within your portfolioDefine pricing tactics in collaboration with Operations Managers and Customer DirectorsMonitor delivery performance through KPI management, root cause analysis and corrective actionsDrive continuous improvement initiatives in line with the APSYS roadmapCoordinate performance reviews with Customer Service, Supply Chain, Procurement and Repair Center teamsIdentify customer needs and business opportunities, providing valuable feedback to Sales and Customer DirectorsYou'll work with sharp, committed teams across engineering, operations, supply chain and customer management - solving complex challenges that shape the future of mobility.What you bringDegree in Engineering, Industrial Studies, Business Administration or a comparable fieldHigh level of EnglishExperience in people management and team leadershipExperience in Customer Service and/or Supply Chain environmentsKnowledge of SAP Sales & Delivery modulesStrong communication and stakeholder management skillsHow success is measuredCustomer sat

📌 Customer Service Team Leader (Santa Cristina)
🏢 Alstom
📍 Santa Cristina