About The Job Our Mission at Allianz Technology is Leading IT with you! Leading IT means shaping the IT agenda of Allianz, providing leading IT solutions to Allianz and showing the confidence to lead... with you. Be the IT provider of the Allianz Group to run, optimize, transform and innovate infrastructure, applications and services together with organizational entities to co-create the best customer experience.

Our Mission at Allianz Technology is Leading IT with you! Leading IT means shaping the IT agenda of Allianz, providing leading IT solutions to Allianz and showing the confidence to lead... with you. Be the IT provider of the Allianz Group to run, optimize, transform and innovate infrastructure, applications and services together with organizational entities to co-create the best customer experience.

As an Account Manager you will be the bridge between Allianz Technology stakeholders and the customers. Your customer will be the Operating Entities of Allianz Group to which Allianz Technology deliver IT services. Attend quarterly Account Meeting with customers ́ stakeholder including COO and CIO – Chief Investment Officer (preparation, topics leading, follow-up).

Run Net Promoter

Score exercise (e.g. Monthly financial meeting (customer management level/dispute handling), issue & escalation management including but not limited to Financial & contractual topics.

Customer

Intelligence - manage external communication towards customer on various topics such as Planning Dialogue, Service introduction, and Tools and Process onboarding. Manage communication on contracts changes, annual IT service order and ensure complete signoff from customers as well as quarterly Operations Manual review (clarification on new services and its respective SLAs, price Communication annual/ad hoc, addition / deletion of governance meetings / processes etc.).



Tracking and closure of Overdue Receivables and controlling of monthly payments – interface to Cash Collection Team.

Conduct annual planning with customers and Allianz Technology Service Organization, minimize risks in the Year End Steering with proper follow-up on charging status versus plan and conduct monthly/quarterly financial committee meeting. Ensure all charging are coming from proper demand governance. A relevant university degree (Master's degree preferred) with 5-6 years of professional experience as well as experience working in a matrix environment.

Fluent

English skills both speaking and writing, additional European language is a plus, with strong communication skills and customer centricity mindset.

Experience in client / account management is a plus. Solid data analytical skills, proactive and solution oriented mindset and independent with a self-driven working style. Passion for learning and growing in IT Tech culture. Financial background controlling/accounting is a plus Strong competence of MS Office applications (Outlook, Word, Excel and PowerPoint).

We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location). From career development and digital learning programs to international career mobility,



we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach. With its headquarters in Munich, Germany, Allianz Technology is Allianz's integral IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform and innovate the infrastructure, applications and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks and security, to application platforms ranging from workplace services to digital interaction. We deliver comprehensive end-to-end IT solutions for Allianz in the digital age.

Allianz

Group is one of the most trusted insurance and asset management companies in the world. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations. When we do work with recruitment agencies, that engagement is formalized by a contract.

Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz. 104729 | Sales & Distribution | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

📌 IT Account Manager, hibrido (Cataluña)
🏢 Allianz Technology
📍 Cataluña