TP is looking for Customer Service and Technical Support Advisor with Spanish:
Purpose of the role:
We would like to have experts to become ambassadors of our brands in the coffee and culinary world according to our Client reputation and status.
We would like our experts to provide 360 º support to all our brands in presales and aftersales scenarios, (including physical stores and e commerce), basic technical support for troubleshooting and backoffice tasks.
TP is looking for Customer Service and Technical Support Advisor with Spanish:
Purpose of the role:
We would like to have experts to become ambassadors of our brands in the coffee and culinary world according to our Client reputation and status.
We would like our experts to provide 360 º support to all our brands in presales and aftersales scenarios, (including physical stores and e commerce), basic technical support for troubleshooting and backoffice tasks.
Requirements
- C2 level of Spanish and B2 to C1 level of English
- Listening and understanding capacity
- Empathy (Understanding others)
- Customer focus
- Problem solving and Technical learning
- Integrity and trust
- Conflict management
Desirable experience
- Digital (User level)/ e-commerce user.
- Cross-Selling Up-Selling.
- Social Media User
- A plus if they have previous experiences in services in store attending consumer's on these product categories
Desirable Skills
- Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
- Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
- Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
- Emotional Intelligence: Understanding and managing one's emotions and the emotions of others to foster positive relationships and enhance the impact of actions
- Open Mindedness: Considering and appreciating diverse perspectives an
📌 Customer Service and Technical Support Advisor with Spanish and English (Barcelona)
🏢 TP
📍 Barcelona
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.