About Us Planet is a leading technology company transforming payments by putting customer experience first.

We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

The primary objective of the Key Account Manager team is to build and maintain relationships, leading to improved customer lifespan and value.

The Key Account

Manager will be responsible for the growth, retention and overall satisfaction of their assigned customers.

Commercial focus: involving activities such as identifying upsell opportunities, negotiating contracts, and meeting booking quotas. This commercial aspect ensures revenue growth and profitability.

Customer account management: Take ownership of customer satisfaction within assigned base, including but not limited to: conducting remote or in-person business reviews; handling and resolving customer escalations and providing support where necessary.

Strategic account planning: Prepare account plans for each customer, outlining the customer's objectives and pain points, potential commercial opportunities, and a timeline for achieving goals.

Contract renewals and repricing: Coordinate customer contract renewals and negotiation to maximise customer retention.



Actively upsell products and services to assigned customer base, and identify opportunities to cross-sell new Planet products.

Customer performance tracking: Monitor customer data to track performance, identifying any churn, changes or discrepancies and coordinating appropriate resolution strategy. Monitor revenue ramp of new accounts/products/services against forecasted revenue and troubleshoot to optimise results. Keep up to date with industry trends including compliance, product knowledge and best practices through research as well as Training & Development programs organised by Planet.

Collaboration: collaborate closely with cross-functional teams, including Support and other Ops teams, Pre-sales, Solution, Implementation, Finance, Marketing, and Executive Sponsors.

Customer Advocacy: clearly articulate customers' needs and pain points, and use this information to work with Planet internal teams to improve both service and products. Commercial experience, ideally within an account management role. Relevant courses / training desired but not required.

Experience in the payments or Tax-Free industry is highly valued. This includes knowledge of payment processing, financial technologies (FinTech), regulatory frameworks, and understanding the dynamics of the integral payments ecosystem. Strong communication, presentation, account management, and problem-solving skills. Keen interest in account management and fostering customer loyalty. We would love to hear from you – At Planet, we embrace a hybrid work model, with three days a week in the office.

📌 National Account Manager - full time (Madrid)
🏢 Planet
📍 Madrid