Permanent position | Start date: As soon as possibleDo you love customer service and enjoy being at the heart of a busy, people-focused environment? We are looking for a Receptionist to join our team and help us create an exceptional experience for our students, residents, and guests.As the face of the residence, you will play a key role in the day-to-day running of reception: welcoming residents and visitors, handling queries and complaints, supporting check-ins and check-outs, coordinating with other departments, and helping everything run smoothly behind the scenes.Key Responsibilities:- Be the first point of contact for students, residents, and guests, delivering a friendly, professional, and welcoming experience at all times.- Manage reception operations, including queries, complaints, check-ins, check-outs, room readiness, payments, welcome documentation, and student account charges.- Build strong relationships with residents, resolving issues quickly and effectively to support customer satisfaction, retention,



and recommendation.- Coordinate requests with Maintenance and Housekeeping and support the Residence Manager with administration and general office duties.- Monitor guest access, key handling, and general building security, reporting any concerns when necessary.- Manage mail, parcels, and in-house requests such as tenancy extensions, room moves, and tenancy transfers.- Support sales enquiries, lettings, and property viewings, while working closely with Finance, Sales, Housekeeping, and Maintenance.- Ensure company policies, procedures, and values are reflected in every part of the role through excellent customer service.Requirements:- Positive, proactive, and organised team player with great communication skills.- Strong attention to detail and a genuine passion for customer service.- Previous experience in reception, hospitality, or customer service is a plus.- Permanent role- Start date: As soon as possible- 40 hours per week, with rotating shifts Monday to Sunday#J-18808-Ljbffr

📌 Receptionist Alcobendas (Madrid)
🏢 Livensa Living
📍 Madrid