At ING we are looking for Non-Financial Risk Solutions Specialist (1LoD) Your role and work environment: We are looking for a talented and enthusiastic Non-Financial Risk Solutions Specialist (1LoD) to join our Operational Design, Control, Sourcing and Resilience (ODCR) area. Within ODCR, this role will focus on building a more predictive, data-driven and prevention-oriented approach to Non-Financial Risk Management, bridging the gap between risk management, control design, and process design. You will work in a multidisciplinary environment with Business Control, Operational Resilience & Business Continuity, Third Parties Management, Process Management and other key stakeholders to ensure ING remains safe, secure and resilient.

Implementing and improving risk and control frameworks, methodologies and tooling. Designing preventive controls, structural solutions and scalable improvements embedded into processes. Driving root cause analyses on material issues, incidents, audit findings and recurring weaknesses and events.

Leveraging AI and cut-edge tooling for automation to improve risk identification, monitoring, assurance and reporting.

Supporting Operational

Resilience, Business Continuity, Sourcing and other Non-Financial Risk activities. The role acts as a strategic sparring partner to Safe & Secure Officers within the business and ensures that and efficient methodology and tooling support their day to day. As a Non-Financial Risk Solutions Specialist (1LoD), you will: Support the implementation and continuous improvement of ING's Non-Financial Risk framework, ensuring alignment with ING Group standards, local regulatory requirements, business objectives, customer expectations and legal obligations.





End-to-End Risk & Control Management: identification, policy implementation, control monitoring, control evaluation, remediation tracking and continuous efficiency improvements.

Root Cause Analysis &

• Structural Prevention: Operational Resilience, Business Continuity &

• Third Parties support Ownership, Planning &

• Capacity: Ensure proper assignment of owners and delegates for Non-Financial Risk processes, support annual planning with Business Control Partners, monitor plan versus execution and escalate dependencies, delays, blockers or capacity risks when required. Act as an entry point between business teams and specialised risk areas, collaborating with Tribes, Safe &

• Secure Officers, Business Control Partners, Compliance, Non-Financial Risk, CAS and global stakeholders. These are some of the qualities that we value the most for this role. You have deep knowledge of Non-Financial Risk &

• Control Management and (desirable) experience in banking products. You are skilled in root cause analysis and able to distinguish symptoms from structural causes. You have an excellent command of English language, both oral and written and communication and stakeholder management skills. With our customers' needs first, the team ́s and your own, we agree when to come to ING MAD and when to work best from home.



In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more! Health insurance. In addition, you will enjoy our adaptable remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids... We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably. Special mortgage conditions after 6 months working at the bank. 360 care of the employee (physical, mental, social connection & purpose). Physiotherapy service on site. Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.

International

Remote work program. A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies. And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society. And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey.

We hire and support people for their talent and potential — and we know that when you can be yourself, you do your best work.

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📌 Non-Financial Risk Solutions Specialist (1lod) (Madrid)
🏢 ING Españau0026Portugal
📍 Madrid