Descripción del trabajo
Are you passionate about fashion, obsessed with exceptional customer experience, and eager to represent a general luxury brand? Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment.
Why You'll Love Working with Us
At Concentrix, you won’t just answer questions—you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador. Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower.
Your Day-to-Day:
- Deliver exceptional customer support through phone, email, chat, and digital channels
- Provide pre- and post-sales guidance, ensuring every customer feels valued and understood
- Maintain expert knowledge of products and collections
- Log and manage all interactions within our systems,



meeting SLA and quality standards
- Escalate issues as needed to ensure seamless customer satisfaction
- Collaborate with Team Leaders, support teammates, and attend regular meetings
- Represent the brand spirit in every interaction - confident, elegant, and customer-obsessed

What You Bring to the Team
- C2 Polish and advanced English skills
- Experience in customer service, ideally within a Contact Centre environment
- Strong communication skills - written, verbal, warm, and professional
- Ability to build rapport quickly and show genuine empathy
- Organized, reliable, and able to prioritize in a fast-paced environment
- Able to navigate decisions with both customer needs and brand guidelines in mind
- Proactive, positive, and adaptable - a true "can-do" mindset
- Passion for fashion, styling, and helping customers feel their best

What's in it for you
We challenge conventions to deliver outcomes unimagined by

📌 Fashion Customer Representative (Madrid)
🏢 Concentrix
📍 Madrid