Experteer Overview
As Global Communications Systems Engineer you will help roll out and enhance Videojet’s customer-facing communications technology across Europe. You will implement and optimize the NICE CXone contact center platform, integrate it with CRM systems, and work with cross-functional teams to ensure reliable, scalable service. This role combines technical deployment, business-driven design, and hands-on support to improve customer experience across multiple countries. You will collaborate with global partners and contribute to a high-visibility technology program that supports critical business outcomes.

Compensaciones / Ventajas
• Coordinate cross-functional teams to deliver contact center rollouts and post-launch support across Europe
• Translate business requirements into technical specifications balancing platform constraints, UX, cost and value
• Develop, configure and enhance NICE CXone features, call flows, business rules, alerts, processes, integrations and automation
• Provide hands-on telephony and communication app support, diagnose issues,



and identify reliability improvements
• Create SOPs, onboarding materials and training for users and managers
• Build and maintain dashboards, data quality controls, and KPIs to drive productivity and continuous improvement

Responsabilidades
• Hands-on experience developing, deploying, configuring, or supporting contact center platforms or software
• Working knowledge of telephony technologies (PSTN/POTS and VoIP/SIP)
• Experience integrating a contact center platform with Salesforce or another CRM system
• Experience gathering business requirements, producing functional/technical designs, and executing tests
• A degree or certification in IT, telecommunications, programming, or related technical field, or equivalent practical experience, plus fluent English

Requisitos principales
• remote role
• onboarding and training
• career development opportunities
• inclusive, international team

📌 Global Communications Systems Engineer (EMEA) (Barcelona)
🏢 Veralto
📍 Barcelona