We're here to reset the economics of enterprise IT and help others realize the ROI of AI. We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

With decades of leadership and established trust in IT service and operations management, we're scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D.; We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

Premier Support Account

Manager BMC Premier Support is a high-touch, outcome-focused service for customer organizations using BMC solutions to support critical business operations and key technology initiatives.

The Premier Support Account

Manager is responsible for building a deep understanding of the Premier customer's business and technology objectives and, in partnership with the customer, creating and managing a Service Delivery Plan to achieve those objectives. Ultimately, the goals of the PSAM are to become a trusted advisor and to support successful adoption of BMC Solutions whether On-Premise, Hybrid or Cloud.

Relationship Management

Work in alignment with BMC ecosystem supporting the customer Delivery of Premier Service Set agenda, chair, and manage Premier Governance Calls, Premier Service Delivery Reviews, and site visits Manage action plans to close gaps in service delivery or product satisfaction Target high customer satisfaction scores for support and product Drive toward high Net Promoter Scores (NPS) Track Support Response and Resolution metrics,



and coordinate improvement plans if needed Track performance and availability of BMC solutions, and map Premier activity to positive outcomes Support renewal of product license and Premier service Engage the customer champion/economic buyer/decision-maker to support the Premier renewal Identify revenue opportunities (Product, PS, Training, Support) within the account and communicate opportunity with the account ecosystem Coordinate Premier opportunities with the Premier Sales and account team Strong relationship management, communication and problem-solving skills Experience providing enterprise account management for an information technology company Understand project and change management ITIL Foundation Certificate v4 or higher preferred 5+ years of experience in Customer Success, Technical Account Management, Account Management, Enterprise Support, or related customer-facing roles. ~ Experience managing strategic enterprise customer relationships. ~ Demonstrated success supporting customer retention and renewal initiatives. ~ Experience leading executive-level business discussions. ~ Strong stakeholder management skills across customer and internal organizations. ~ Ability to lead cross-functional teams without direct management authority.

Experience working with Fortune 500 or Integral Enterprise customers. Knowledge of IT Service Management (ITSM), IT Operations Management (ITOM), AIOps, Observability, or Enterprise Automation solutions.

Experience supporting software renewal and retention programs. ITIL Foundation certification.

Experience supporting geographically distributed customer organizations. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you're remote or in‐office, you'll find space to show up fully and contribute meaningfully.

experience and training, licensure, and certifications;

📌 Premier Support Account Manager (Madrid)
🏢 BMC Helix
📍 Madrid