Full-time Division: General Administration Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any applicationor network, before employees notice the issue. As the first solutionto allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ millionemployees.

Li-Hybrid Responsible for designing and running quality assurance and compliance programs across the sales operations to ensure process adherence, accurate data, regulatory compliance, and continuous improvement. The role combines audit planning, data analysis, controls testing, training, remediation and cross-functional coordination to reduce risk and improve overall efficiency. Develop and maintain a risk-based audit program covering Sales Operations CRM usage, approvals, contracts, quoting and billing (CPQ), licensing and data integrity.

Execute periodic audits (sampling, full-scope where required), document findings and quantify business impact. Monitor and report compliance metrics and control effectiveness to Sales Ops leadership and stakeholders; Perform root‐cause analysis on recurring issues and partner with sales, legal, finance, and product teams to design, pilot and implement corrective actions and process improvements. Validate accuracy of key sales data (ACV bookings, Renewals) and ensure adherence to data governance standards.





Maintain and enforce policies, SOPs and documentation for sales processes; keep change log and version control. Build and deliver training and enablement for sales and Sales Ops on controls, CRM best practices, contract/quote compliance and audit findings. Leverage automation and analytics to scale monitoring (dashboards, alerts, automated checks).

Support regulatory or external audit requests and maintain audit trail evidence.

Customer Service

Quote to Cash operations deep hands‐on experience. ~4+ years in sales operations, internal audit, compliance, finance operations, or related roles. ~ experience with SQL, Excel (advanced), and BI tools (Tableau, Power BI) preferred. ~ Demonstrated ability to drive cross‐functional change and work with Sales, Finance, Legal and IT. ~ Reduction in audit findings over time / remediation closure rate ~ Percentage of compliant CRM records (data accuracy) ~ Time to remediate critical control gaps ~ Audit coverage (% of high‐risk processes periodically audited) ~ Pragmatic problem‐solver able to balance control with sales velocity ~ We are the pioneers and trailblazers of a global IT Market Category (DEX)



that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

Permanent

Contract and a competitive compensation package. Amazing centrally located offices near the Bernabeu Stadium.

Private Health

Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us. Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.

Versátil

Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company‐paid volunteer days. Reimbursement of up to 50% of the cost of English & Spanish classes. Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more!

We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. The base salary for this role is €42,000 – €72,000 gross per year, with a total on‐target earnings (OTE) range of €46,200– €82800, including an annual performance bonus.

We set our pay ranges using objective criteria: the scope and level of the role, the skills it takes to do it well, and the relevant market data.

📌 Sales Operations (Quality, Audit & Compliance Lead) (Madrid)
🏢 Nexthink
📍 Madrid