- Contribute to the development, execution, and management of programs for Gartner’s CSO Strategy & Operations team
- Lead initiatives and identify opportunities to increase performance against proven practices and accelerate client retention
- Assess leader and associate performance, identify best practices, and translate them into actionable guidance and enablement resources
- Collaborate across Sales, Product, Technology, and Insights to deliver coordinated solutions and programs to service teams
- Work with GS&D; Ops, Sales Leaders, Team NCVI Partners, and Service Delivery teams to drive execution and monitor ongoing effectiveness
- Identify and mitigate strategic risks related to process initiatives and retention performance
- Produce operational and planning reports and presentations for senior business leaders, including quarterly operations reviews, monthly business reviews, and OC Update meetings
- Conduct qualitative and quantitative analytics and monitor key business drivers
- Identify and drive operational improvements, provide actionable recommendations,



and drive transparency of results
- Cultivate relationships across operational, sales, partner, and service delivery teams
- Partner with stakeholders to solve problems and identify business improvement opportunities

Requirements
- Working knowledge of Gartner’s product suite beneficial
- Strong relationship-building skills and ability to influence in a matrixed environment
- Excellent analytical skills
- Ability to analyze large datasets and translate raw information into succinct, actionable insights
- Ability to create PowerPoint slides for senior leadership
- Ability to understand business initiatives and challenges and recommend business solutions using fact-based analytics
- Excellent written and verbal communication skills
- Ability to create and deliver effective decks and emails for multiple staff levels, including executives
- Excellent organizational skills
- Ability to manage multiple work s

📌 Program Manager (Barcelona)
🏢 Jobtailor
📍 Barcelona