Ryanair Labs is seeking a detail-oriented Reporting Manager to own our reporting infrastructure within the Customer Support Operations team in Madrid. You will transform raw support data into actionable insights to drive strategic decisions across the business.
Lead the creation of advanced Zendesk Explore reports and dashboards, monitor SLA targets, and optimize ticket routing workflows. This hybrid Madrid-based role involves cross-functional collaboration with Support, Operations, and
📌 Hybrid Data (Madrid)
🏢 Tamarind Intelligence
📍 Madrid
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