- Identify operational inefficiencies and transform manual processes into scalable automated solutions
- Design, develop, test, and deploy automations that reduce manual work and improve operational efficiency
- Maintain and enhance existing automations, integrations, and workflows
- Troubleshoot issues and support deployed solutions
- Partner with stakeholders to understand pain points, process gaps, and operational challenges
- Convert business requirements into automation designs and implementation plans
- Build solutions using Make.com, Airtable, AWS, Zendesk, and approved AI technologies
- Explore and implement AI capabilities and intelligent automation where they improve operational outcomes
- Support experimentation and validation of new technologies
- Contribute technical expertise to roadmap projects and cross-functional initiatives
- Collaborate with Tooling, Operations, Product, and Engineering teams
- Ensure solutions are documented, maintainable, and scalable

Requirements




- Experience building an automation that ran inside a live customer support or contact centre environment
- Experience with workflow automation, data platforms, cloud technologies, and emerging AI capabilities
- Experience using Make.com, Airtable, Amazon Web Services (AWS), Zendesk, and approved AI technologies
- Ability to design, develop, test, and deploy automations
- Ability to maintain and enhance automations, integrations, and workflows for reliability and scalability
- Ability to troubleshoot deployed solutions
- Ability to translate business requirements into automation designs and implementation plans
- Ability to evaluate and implement AI and automation opportunities pragmatically
- Ability to collaborate with Customer Care, Tooling, Operations, Product, Engineering, and other business teams
- Resume and portfolio/application materials submitted in English
- Ability and willingness to work in the office 3 days per week
- Must be based within commuting distance of a Perk hub

📌 Business Automation Engineer (Barcelona)
🏢 Jobtailor
📍 Barcelona