We're here to help make tech reliable, affordable, and better than new . We're a general marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Turns out refurbished tech is way better for the planet than new.

From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Back Market runs on data. Every insight we surface, every model we build, every anomaly we catch is a step toward making refurbished tech the world's obvious choice — not the alternative.

Our Data, Analytics & Insights team is expanding, and we're opening three analytical ownership roles at once: Strategy & Commercial, Customer Care, and Shipping & Logistics. Wherever you land, you'll own a domain end-to-end — from the data model to the boardroom decision.

YOUR MISSION (IF YOU ACCEPT IT) Customer Care Analytics Own the measurement of customer satisfaction across all care channels — diagnosing root causes, quantifying downstream impact on retention, and delivering insights that improve operations Build evaluation frameworks for AI-powered care tools (chatbots, automated resolution, agent assist) — measuring deflection rates, resolution quality, and cost-per-contact Own your analytical domain end-to-end — from data model to decision, you're the go-to person Partner directly with senior leadership — not just delivering analyses, but shaping the questions we ask At Staff level: mentor junior analysts and raise the bar for how the team approaches problems Data Warehouse:



Google BigQuery Visualisation & BI: Omni, Amplitude Languages: SQL (essential), Python (very useful) Zendesk, Intercom Experimentation: A/B testing and incrementality frameworks Strong SQL proficiency and comfort working with large, complex datasets — you can build the query and explain what the result means for the business in the same breath ~ correlational reasoning, know the limits of your data, and can design a measurement framework from scratch ~ Excellent communication and storytelling skills — you distil complex, multi-variable analyses into crisp narratives that move senior stakeholders to act ~ Experience in business analytics, commercial strategy, or a customer-facing operations domain (marketplace, e-commerce, logistics, or similar) ~5+ years of experience in data analytics, or equivalent hands‐on analytical ownership Python proficiency for statistical work, modelling, or analytical automation Domain familiarity: pricing/revenue management for Commercial; care platform experience (Zendesk, Intercom) for Care;

Experience designing experiments in an operational context (A/B tests, holdouts, or incrementality measurement) At Back Market, we're committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it's one of the reasons we're such a high-scoring certified B Corp company (93.2). Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.

Employee Resource

Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

📌 Senior/Expert Data Analyst - Care (Cataluña)
🏢 Back Market
📍 Cataluña