Purpose
To build a professional relationship with the client. Carrying-out preventive maintenance, repairs, installations, upgrades and related technical field work of the equipment. Selling of Instruments, accessories, consumables, contracts, software and upgrades to mainly our current customers.
Responsibilities
- You are responsible to uphold a professional relationship with the client as well as for the proper functioning (including maintenance) of instruments and devices.
- You will support users to use these devices optimally. The targets that have been agreed upon, efficient use of time and a good preparation of your own work are of great importance within this context.
- You will attend shows, training sessions and technical workshops and you take care of the associated (administrative) follow-up.
- The communication from the client to the customer service engineer will initially go through Customer Care (CC).

Operational Client relations
- Responsible for maintaining professional contacts with the client,



relieving the client of any concern during all phases of the job with the goal of maintaining customer satisfaction in the area of service and support and enhancing the relationship with the client by identifying and reporting complaints.
- Responsible for communicating with the customer (with/via CC) about activities and providing information about schedules of planned and unplanned maintenance as well as providing product information. Training the users for the daily use of the instruments.
- Responsible for the identifying and reporting of passive and active customer queries from existing customers. Selling software upgrades and consumables. The registration of sales leads for sales purposes.
- Responsible for sending 'service orders' containing maintenance specifications to the customer.

Result: Achieving superior customer satisfactions that meet the objectives of PerkinElmer and lead generations to the set targets by the business.
Operational servic

📌 Field Service Engineer (Madrid)
🏢 Perkinelmer
📍 Madrid