This individual brings deep expertise in HR processes and excels in navigating complex stakeholder environments, driving alignment across business units, HR operations, and technology teams. Facilitate workshops and design sessions to gather insights, map pain points, and prototype new process flows. Monitor process performance and identify opportunities for continuous improvement, standardization and optimization of HR processes and systems, and work them from design to implementation.

Ensure alignment with global HR strategy, compliance standards, and digital transformation initiatives. Act as a thought leader in HR service design, bringing in external benchmarks and innovative practices. Proven experience in HR process design, HR operations, or HR transformation roles.

Demonstrated ability to work with senior stakeholders and influence across functions. Visio, Miro, Lucidchart) and HR systems (e.g., Workday, SAP SuccessFactors, ServiceNow HRSD). Analytical mindset with the ability to interpret data and drive decisions.

Experience in agile environments or familiarity with design thinking is a plus. Bachelor's or Master's degree in Human Resources, Business Administration, or related field.

Experience in global or matrixed organizations. Passionate about improving colleague experience through smart process design. Otis is the world's leading elevator and escalator manufacturing, installation, and service company.

We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.



We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative integral industry leader with a resilient business model. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.

We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

📌 Senior Manager - Employee Experience Process Design Otis (Remote) (Madrid)
🏢 Otis Elevator
📍 Madrid