Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a integral market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

You will support the Manager, Media in overseeing ServiceNow’s Global and Americas paid media campaigns executed through our agency partner. This role plays a critical quality-control and operational support function, ensuring media activations align with strategic objectives, COE standards, technical requirements, and approved budgets.

You will act as a critical second set of eyes—proactively identifying discrepancies, mitigating risks,



and ensuring campaigns are delivered accurately, on time, and within budget.

Responsibilities:
Campaign Tracking & Oversight
- Maintain and update campaign status trackers for live, launching, and completed initiatives.
- Monitor regional budget pacing and spend accuracy, identifying anomalies and ensuring alignment with approved Activation Plans.
- Maintain a comprehensive audit trail, including screenshot documentation as proof of media placements.
- Track agency deliverables (media plans, performance reports, invoices) and proactively follow up as deadlines approach.

Quality Assurance & Execution Validation
- Partner with internal Ad Operations teams to conduct spot checks on live campaigns, ensuring accurate execution.
- Execute QA and setup validation protocols to confirm agency activations reflect approved targeting, measurement frameworks, and strategic briefs.
- Escalate discrepancies or concerns to the Manager for a

📌 Associate Manager, Media (Madrid)
🏢 ServiceNow
📍 Madrid