We are seeking an experienced Service and Operation Lead to contribute to the operations of a large-scale telecommunications network comprising Fiber Optic Infrastructure, DWDM Transport Systems, and IP/MPLS Networks. We are seeking an experienced Service and Operation Lead to contribute to the operations of a large-scale telecommunications network comprising Fiber Optic Infrastructure, DWDM Transport Systems, and IP/MPLS Networks. The successful candidate will act as technical interface to the customer (network operator) for coordination and transformation activities. Provide technical guidance and support to NOC engineers, field teams, and operational staff. Act as the primary customer escalation point for complex network issues and major incidents. Lead technical reviews, root cause investigations, and corrective action planning. Ensure compliance with all relevant standards, safety regulations, and customer requirements through proper documentation, quality control. Incident management, problem management, capacity, performance and change management Participate in operational governance meetings, service reviews, and technical workshops. Contribute to operational performance and defend SLA/KPI toward customers Manage customer expectations during service outages, maintenance activities, and major incidents. Coordinate with equipment vendors and support organizations and manage technical escalations with vendors.



8-15+ years of telecommunications network operations experience ~ Technical knowledge on carrier-grade DWDM and IP/MPLS networks ~ Proven customer-facing experience with telecom operators or service providers. ~ Fluent in Spanish & English (spoken and written). ~ Home based in Spain / Madrid Experience leading technical teams within a NOC, operations, or managed services environment. Practical knowledge of 3rd-party telecom materials and subcontractor coordination. Strong stakeholder and vendor management skills. Decision-making under pressure during service-impacting incidents. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Adaptable and hybrid working schemes Well-being programs to support your mental and physical health Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs) Employee Growth Solutions to support your personalized career &

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📌 Service And Operation Lead (Madrid)
🏢 Nokia
📍 Madrid