Join_Jet2holidays_’ Management Team and help us deliver our award-winning service and unforgettable holiday experiences to our valued customers.
We have a fantastic opportunity to join _Jet2holidays _as an Airport Team Leader. In this role you will play a vital part in leading a team of Airport Customer Helpers - Representatives, who are responsible for delivering outstanding customer service, and enhancing our customers airport and transfer experience. You will work as one team with internal & external suppliers and take responsibilityfor your teams' performance by regularly reviewing performance metrics using Management Information (MI)reports and our digital systems to identify areas for improvement and implement action plans.
What can we offer you?
We offer our valued colleagues a range of benefits including:
- Excellent salary with annual pay review
- Fully paid management training, company mobile phone & laptop
- _ Jet2holidays_ Management uniform
- Monthly 1-1 review meetings with your Line Manager
- 23 days holiday entitlement per annum (excluding Bank Holidays)
- Recommend a friend bonus scheme
What will you do in the role?
Supporting your manager, you will Work as One Team with internal & external stakeholders to ensure your team deliver VIP industry leading Customer Service to our all-important customers during their airport journey. You will be provided with comprehensive training to ensure you:
- Take Responsibility for managing any flight disruption, serious emergencies & customer escalations using our in-house digital systems.
- Create & issue monthly rosters alongside our UK based planning team in line with our SLA’s and budget.
- Be presentfor your team and manage their performance by hosting scheduled in-person & virtual team meetings, delivering training to new and existing members of your team & hold individual monthly 1-1 performance and welfa
📌 Airport Team Leader (Palma)
🏢 Jet2. Com And Jet2Holidays
📍 Palma
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.