Summary

At Grand Hyatt Barcelona, one of the city’s newest luxury landmarks, we are looking for a service‑driven and detail‑oriented Guest Experience Officer to join our team on a 6‑month temporary contract.

This role is adecuado for hospitality professionals who are passionate about guest experience and committed to delivering personalized, memorable stays that exceed expectations.

About the Role

As a Guest Experience Officer at Grand Hyatt Barcelona, you will be responsible for ensuring an exceptional guest journey from arrival to departure, acting as a key point of contact and a true ambassador of the brand.

You will work closely with the Front Office and other departments to anticipate guest needs, manage special requests, and deliver the highest levels of satisfaction.

This is an operational role with rotating shifts, including weekends and public holidays.

Qualifications:
Key Responsibilities

Guest Experience & Personalized Service
- Provide a warm and professional welcome, ensuring a smooth and memorable guest journey
- Manage check‑in and check‑out processes,



delivering a seamless experience
- Handle guest inquiries, special requests, and concerns promptly and effectively
- Follow up with guests to gather feedback and support continuous improvement

Guest Experience Management & VIP Relations
- Build strong relationships with VIPs and returning guests
- Record guest preferences in the system to personalize future stays
- Coordinate amenities, upgrades, and special experiences
- Anticipate guest needs and consistently exceed expectations

Collaboration & Teamwork
- Coordinate with Housekeeping, Front Office, Concierge, and other departments to ensure a seamless experience
- Maintain effective communication to manage complex guest requests
- Contribute to a collaborative, positive, and guest‑focused team environment

Systems & Operational Control
- Maintain accurate guest records using Opera / Opera Cloud
- Ensure confidentiality of guest information at a

📌 Guest Experience Officer (Barcelona)
🏢 Grand Hyatt Barcelona
📍 Barcelona